Samsung Galaxy phone display Unresponsive or Black screen Fix 352


This annoying issues can affect any Samsung Galaxy Smartphone especially the Samsung Galaxy S3, S4, S5 or even future versions of the smartphone based on the trend. The issue can be one of the following or both where your phones touch simply stop responding and will not accept touch input and also in some cases the device will power up to a black or blank screen, although the device is on you will be unable to see a thing on-screen. My hope is that we will be able to help you in fixing your device and returning your piece of mind.

Symptoms of the Issue

The screen will become totally unresponsive and refuse to take touch input of any type, even attempting to perform a hard reset will fail as you will be unable to select anything during initial setup, only physical keys such as volume and power work but that’s about it.

The issue can also manifest itself as a blank or black screen where the device powers up but nothing will be on the display you can tell that it has powered up because you can hear the back ground sounds of Android booting but that’s it along with the back and menu capacitive buttons might just light up and notification LED flashes. The problem has many symptoms and slight variations but if the main issues match then you are being affected by the Samsung Galaxy phone display Unresponsive or Black screen issue.

Device this problem will affect

Samsung galaxy phone display Unresponsive or Black screen

Display May Also not respond to touch

Samsung galaxy phone display Unresponsive or Black screen

Boots up to a Black screen, no display

This problem can occur in any Samsung device, especially the Samsung Galaxy line of Smartphones, this includes the Samsung Galaxy S3, Galaxy S4,Galaxy S5,Galaxy S6 Edge and Galaxy S6 and its even been known to affect the Samsung Galaxy Note Phones such as Note 3,Note 4,Note 5 or any other version where The Samsung Galaxy Note will stop from accepting touch input and will only respond to the S Pen in some cases.

The Cause

Who knows exactly what triggers these things but if I had to guess it may be a build up of residual charge in the device or dust that’s causing the issue and either making the screen unresponsive to touch or resulting in a total black out of the screen, read on for the solution.

 

How to fix an Unresponsive display or Black screen Samsung Galaxy?

Method 1.

1. Power off the phone and make sure it’s completely powered down.

2. Remove the back cover and remove the battery.

3. Hold down the power button for about 1-2 minutes.

4. Leave the phone for 10 minutes or so, go take a walk or something.

5. After the time has passed power on the phone again and that should be enough to restore things to normal including touch or remove the black screen issue completely.

 

If it fails the first time repeat the process and as an extra step remove the SIM card and MicroSD card from your phone as you attempt the procedure and then attempting to power up again.

Method 2.

The first method usually solves the issues but if the above fails then you will need to try the Heat Gun Reflow method seen here. Additionally you can open the phone by disassembling it and disconnect the screen and clean the connectors of any dust or debris and reconnect it,take the time to clean all the inner components of dust, by cleaning the connectors and removing the dust from your phone should fix the issue. Also remember that you are responsible for any damage caused to your device, so if you are not comfortable with opening your phone then take it to a professional.

Method 3. (Devices with Non removable Battery)

If your Samsung device has a Non removable battery or built in battery such has the Samsung Galaxy S6,S6 Edge,Note 5 and even future devices that are unreleased yet follow the method shown below in the in this video:

To get the written version of the fix as shown in the video just above click here where I outline everything in detail for you conveniently.

Did we solve your problem? It would be great to know if your problem is fixed or not in the comments below I would love to help you in fixing your device or maybe you would just like to say thanks please take the time leave a comment or simply subscribe, thanks for stopping bye.


About Ricardo Gardener

I am a Technology enthusiast and a Blogger who loves nothing more than playing with new exciting Gadgets and technology. In my spare time I repair and maintain computers, which is just a few of my many hobbies. Please feel free to leave a comment below and subscribe to this blog. Thank you very much for your visit.


:) How well did I do? Take a moment to leave a comment.

352 thoughts on “Samsung Galaxy phone display Unresponsive or Black screen Fix

  • Sean

    Hi Richard,
    Received my new note 4,an upgrade from the Note 2, last Friday (30/1). Spent the weekend personalising it- Great no problems, very happy with the upgrade. Then today, just out of a meeting and the phone went black. Did the usual thing, reboot, battery out, connect to the charger- nothing. Turned on the laptop and went online to see if I could find a solution. Yours is the only one that worked- will keep a very close eye on it as I use the ‘Phablet’ more and more. If it happens again, I will send it back. Fingers crossed

  • Ricardo Pereira

    I have my Note 2 for 1 year or so, no problems. Last month, black screen came. I can boot, work with it, no problems. If I press power button to put the screen to sleep, it goes black as usual. Next 2 secs, if I press home or power button, it comes back again normally. But if I wait 10 secs or so, it doesn’t respond to the same buttons. It’s dead. I know that the phone is working, cause if I call to my number, from another phone, it rings, but stays with black screen. I manually reboot the phone with power button, and everything goes back again. Completely normal, then death gain.
    Tried your suggestion, didn’t worked out.
    Seems my Note 2 came from Area 51.
    Any suggestions?
    Thanks

    • Ricardo Gardener Post author

      Sure did you try the first method more than once, especially removing the SD card and such as I suggested and also method ? I have another case that I solved but it might not apply in your case but you can take a look and decide base on the description given.
      I suggest in your case that you also try to boot in safe mode to see if the issue could be software based in which case you could do a hard reset. Also check the pins on the battery as indicated here.

      • Nathanael

        I hard bricked my galaxy S3 verizon.. Then i mounted the debrick image 4.4.2 on the 16gb SD card.. When i power the phone its powers on but screen is blank, everything just works volume button, power button, even i can hear the touchpad sound…. Plz help me..

        • Ricardo Gardener Post author

          You can only keep trying the method as outlined friend hopefully after your 4,5th… or so try it will come up, do try removing your SD card and leaving the battery out for longer periods might help.

      • kaylee

        i don’t know what happened to my phone but when I got it back my screen was sowing weird colors and after like a hour it just went completely black and it still vibrates when I get notifications and all that stuff please help

  • Whitney

    Hi I have a Samsung note 3 & I am trying method 1. I have a Black screen with sound and my phone still rings when I call it. So far method 1 doesn’t work but I am curious when I leave the phone powered off for 10 minutes should the battery still be out or put back in?

          • Tony

            I have a galaxy s5 i brought second hand that has a lock on it wen turned on i tryed to reboot with no success ( as samsung logo doesnt appear only the tune ) wen screen lights up i can recieve calls but not make them n thers a white bar from top to bottom of fone on the right hand side how can i unlock the fone so i can do more then answer calls

          • Ricardo Gardener Post author

            You cant while the problem persists, in my case the screen is totally blank seems you have another issue. Still try the steps and if it does not work look into a new screen.

  • michael

    I have s5 3 months old .same problem.i tried this solution did not work.u sent it to samsung twice and they said nothings wrong with phone.what a joke its still doing same thing .I will never buy samsung again.

  • Irem

    Hey there, I have an Samsung s4 GT I9505 that is sometimes more then often now is unresponsive – could you please tell me how could I fix this?

  • guri kelmendi

    I have Samsung galaxy S3. I have dropped my phone on the ground. It didn’t break but the screen got some black lines . I hit it three or four times and the screen went green . After on hour the screen went black but all other things are still working. I can accept calls, I can charge my phone , I can hear sounds when i touch something but i cant see anything. If there is any solution without paying anything please tell me. I need help.See full content

    • Ricardo Gardener Post author

      Based on your description you probably disconnected the display when you dropped the phone which would be relatively easy to fix if the instruction above did not get the phone display to power on. My advise is to open the phone and check that the phones ribbon cable for the display did not come loose. If that did not work then you might need a new screen, a promising sign is that there are no cracks on the display.
      Please let me know your findings.

  • Shannon Napier

    I’m going to try thid for my husbands Samsung Galaxy S5 .. It was sitting on the couch and the screen went blank .. Its going on tow days now with no screen , But he can hear calls and text notifications . We tried the 1 min with no battery and then waiting 5 minutes to put the battery back in . I will tell him to try this 2 minutes with no sim card or battery and wait 10 minutes. I sure hopes this helps.. Thanks for the tip

  • Caysey

    Just had this happen to my note 4, so I tried it! Didn’t work the first time round but has the secound. Thank you, you have saved me a load of money πŸ™‚ happy days

  • george

    hi my son dropped his galaxy note 4 on the floor and the screen went black and not responding at all. I tried hard reset but it did not work of course because I don’t see any thing on the screen, there are 2 tiny superficial cracks, do I need to buy a new screen?

    • Ricardo Gardener Post author

      Not necessarily, did you attempt the procedure above? if so I suggest that you do so more than once. You may want to also open the phone and check to see if anything including the display came loose when it was dropped. Let me know the outcome.

  • matt

    I have the problem with the screen being black on my s4. I can hear everything and the lights come on, and i even hear the touch screen respond when i touch it. HOWEVER, this all occurred after I replaced the screen (only the outer glass). Before, the phone worked perfect. Since the glass swap, screen is black. I have never had this happen before. I did not completely kill the lcd, but something during the fix made this happen. Step 1 is not working for me. I can try step 2, but do you have any idea what my issue could be with the added details I gave you? I’d love to get this thing back to normal

    • Ricardo Gardener Post author

      Thanks for the details Matt, Well based on what you have mentioned I suggest that you try this:
      1. Make sure that you have tried step 1 more than once as it does not work on the first try always sometimes it does on the 3rd or 4th or so on.
      2. If that fails I suggest that you open your device again as you did before and double check your work, you will be surprise that sometimes you either caused something to become loose, did not place a part correctly or something like that and the display ended up in this situation. I hardly doubt that you have damaged the screen so take a breather and take your time. Keep me updated on the progress.

  • tcjackson1986

    Hi,
    I attempted the removal, wait, and replace method and the phone did come back on but a minute later it shut off once again. I attempted the process again to no avail. My led light blinks red and then stops. Will waiting longer than the ten minutes affect the phone in anyway?

    • Ricardo Gardener Post author

      No waiting longer than the 10 minutes will not affect you negatively and so you can try waiting longer to guarantee the residual energy is drained from the phones and should help your situation.

      • tcjackson1986

        Thanks for your reply. No luck as of yet phone is not responding anymore to the removal battery method. If i am able to find a professional can the problem be fixed or is there instances of no coming back. Any more suggestions?

        • Ricardo Gardener Post author

          Sorry to hear that the above did not work here are some additional things that you can try to get rid of the black Screen, please attempt them in the order given:
          Additional things to try in fixing your Black screen on your Samsung Galaxy
          1. It could be a fault with your battery get a new one even if its just for a quick test you can borrow a friends battery that has the same phone.Also check your battery terminals to make sure they are not corroded.
          2. Sometimes the power button becomes jammed and causes the Black screen so you will need to give your phone a solid smack around the power button area by hitting it against your palm carefully so as to nudge the button loose. Do this with the battery removed a few times then try powering up.
          3. Remove the SIM card and memory Card, then connect your Phone to the computer to charge -do not use the wall adapter and while its shows charging and off. Now hold down volume, home button and power, the phone will enter recovery mode and all you will need to do is select the option that says wipe cache, use the power button to select and volume keys to navigate.
          4. Do the same as #3 above but hold the up volume button, if it goes to recovery simply restart the phone.
          5. Do the same as #3 above but this time hold both volume up and down at the same time. The phone should vibrate and restart, if it goes into recovery -restart the phone.
          6. Remove the battery and plug it to the computer with the battery out, now while its connected put the battery in. The battery icon should come on and it will charge, now power on the phone and that should do it.

          Let me know how things turn out and take your time in trying each of these my friend.

  • Merylee

    So far no luck after 3rd try of method one. I left the note pen in place during those tries so now am trying with the pen out as well. My screen went black while I was doing an internet search over 4G LTE. I think it may have overheated. I do notice an instantaneous grey fuzz of light in the top part of the screen when I power the phone after these tries only to have it go black. Also the only way I can see to power off my phone is to remove the battery since I am not able to press the power off option on screen so I hope that matches ok with your methods.

  • shaygrey

    Hi. I dropped my phone a few times before. I’ve tried your method a few times but it doesn’t seem to work. My screen isn’t blank and I can receive calls but my touchscreen is unresponsive. Would hate to have to factory reset it because of a particular gaming app I’ve reached on it =( Any more advice or diagnosis?

    • Ricardo Gardener Post author

      Based on your detailed description I think those constant drops has caused something to come loose in the phone. Open it up and check the connections. If you are not sure how to do that check YouTube for a disassemble video and you should be good. Lets hope its a loose display connection and that you do not need a new screen all together.

  • Eve

    I read this after i fixed my black screen on my S5 in case it happened again. This is what i did my phone would not turn off my screen was black but I could hear the phone working so I took the battery off the back and waited only a few seconds before putting it back then a strange thing happened the phone was already switched on so I think you are right and the cause may have been a build up of charge how else could it still be on after a battery was removed !

    • Ricardo Gardener Post author

      Great point Eve and thanks for your contribution to the article as it may help some one else out. Its definitely caused in most cases by a build up of charge within the phone that needs to be released.

  • sharon

    Hi Ricardo,
    I have a Samsung Galaxy Note 3 that I dropped. The screen did not break but went black. I read your blog and did the steps you suggested. I have turned it off, taken the battery out and waited 20 min.
    I also purchased a repair kit and unscrewed the back to see if there was anything disconnected.
    I can hear that the phone is working. I see the blue light when I power it on. I am also able to find my data when I plug it into the USB to my computer. I hope there is something I can do to save this phone.
    Thanks in advance.
    Sharon

    • Ricardo Gardener Post author

      Your situation sounds promising I advise you to try the above method a few more times and if it fails the only other likely suspect is that your screen is broken and will need replacing, I hope you fix it without needing to do that but if all else fails that’s the only explanation.

  • kaylee

    My samsung tab s8.4 works but the screen is black, what do i do? i got it new and ive had it for 5 months please help!!!!

    • Ricardo Gardener Post author

      Although the method is really for smartphones the same principles apply, drain the battery and get rid of the residual charge in the device, if possible open the gadget and disconnect the battery then press power and wait a while reconnect and that’s it.

  • April

    I tryed the above no response. I have a galaxy s3, it worked the night before. I charged mine the next morning it was working still. But i shut it off while it was charging, went to turn it back on the screen was black then it turns pink afterwards. The light comes on and can hear the sound on the phone of the water. Any idea’s that could Help Me? I really like the phone i have.

  • jackie

    good morning,
    i have a samsung galaxy s4,about 4 months old, i have a black screen, i had my phone on the floor beside me watching tv, the remote from tv fell off sofa and hit my phone, i now have a black screen, i here it powering up, it vibrates, and rings, i have tried all suggestions, i can not afford to by a new phone, i am already under installment with us cellular, please help

    • Ricardo Gardener Post author

      OK Jackie I understand your situation, I made some additional suggestions above in the comments with some links to other articles I have that might help please read said comments and if there is anything else I can help with please do not hesitate to ask.

  • lewiju09

    Well after countless tries I came across your entry and now my Note 2 works fine! Thank you so much, I thought I needed a new screen and would’ve cost me around $250. Thanks again!!!

  • Johncel

    when im playing in my S3 my screen turned green and then turned black screen? is it okay to apply your methods? do you think its gonna work’? or should i buy a new screen?

    Hope you response
    Thank You πŸ™‚

    • Ricardo Gardener Post author

      Definitely try my method you don’t want to buy a new screen only to have the problem persist, its best to first try the Technique above, it has helped allot of readers to fix their device, so go ahead and remember to try it more than once Johncel.

      • Johncel

        i didnt notice that my screen has a crack. i just saw that earlier while im observing my phone. Do you have any suggestions what to do?

        thanks again..

        • Ricardo Gardener Post author

          Screens are very durable a small crack on the screen does not mean it will not work, I have even seen cases of sever cracking and screens still work-The reason being the real screen is covered and what you are seeing on top is protective glass. So try the method more than once and if its fails then consider other steps.

  • skaford

    I have a Samsung Galaxy Ace2 It have the black screen and doesnt charge… I tried everything. I open it, I did what you says but it doesnt work, and there is not online information for this model, and nobody knows how to repair it. I took it with 6 technicians…. nobody help…. could you help me? i want to recover the information in my phone

    • Ricardo Gardener Post author

      Did you try a spear battery and then try my method, if your current battery cannot power the device the the above method would fail. Also more details on how it got this way would be appreciated and could shed light on whats happening.

  • Nyasia

    Need help my phone had water damage but me and my put it in rice and left it there for a few days and afterwards it worked but once it hit 11 it turned off again and went right back to what it did before a black screen and the buttons work I tried what 6ou said and nothing I really need thus to get fixed please help

    Help for galaxy note 3

    • Ricardo Gardener Post author

      I think you might have missed some of the water I suggest that you disassemble the phone and use a heat gun as shown in method 2 above which should help in getting the phone dried and the issue corrected, while you are in there be sure to dry the other areas thoroughly.

  • Monea

    Hi. I have a Blu Studio 3.2 and I was wondering if that method would work if I try it. I have the same problem , I can hear it boot up ,and feel the vibration when it comes on but can’t do anything. It’s an android just as an Galxay as I once had before … ??

      • Monea

        Ok , so i’ve tried it 3 times so far ,first time taking out just the battery , second time taking out the SD Card , third time taking out the SIM Card , how many more times do I have to do it ? Is it because it isn’t an Galaxy , yet as I said it’s an android device just as an Galaxy .. I really can’t afford another phone right now and only had this phone two and a half months ..

  • Alex

    I have now tried the first solution for 4 times and no results, but when I startup my phone there is just a small moment when the screen blinks very very dimly(I had to be in a room whit no lights) and the first row of pixels just having some random colors.

    • Ricardo Gardener Post author

      Did you try removing your SD card and so on and trying this? Holding down the power button is also an option. Some detailed as to how this first happened to your device may also help Alex.

      • Alex

        I don’t use SD card and I have took the sim cardout. I have tried 20 times so far. This happened once before, about a year ago. Then I just waited for 2 days with the battery out. Now I did the same and no results. This time I were holding my phone and reading comments and then suddenly the screen went black, then I took the battery out immediately. Both of these happened after a plane flight. I’m using galaxy s5 model: SM-G900F.

        • Ricardo Gardener Post author

          Sorry to hear that your phone is not working, you could try the smack method to loosen the power button that may be stuck and causing the issue of the black screen or sometimes it can even cause the device to freezes on boot too. Remove the battery again and using something like a telephone directory that can absorb impact you give a descent but moderate blow on the side to the power button repeatedly, you can also use your palm-be careful though as if you use too much force it can damage your device and renumber you are responsible for your device and I will not be held responsible if you damage it,so only attempt at your own risk or if you are comfortable with what i am saying sounds strange but it can work in some cases.
          Something simpler you can try is to power your phone by USB power through your computer and then trying to boot while holding power+Home +volume up or down this will sometimes cause the phone to enter a special mode after which you can simply reboot that may help and cause the display to start working again. Otherwise the only other ideas I have involves changing the display or re-flowing the circuit board inside the device with a heat gun which is a bit trickier.

  • qamar

    When I applied the above mentioned process my s4,s LCD lightened up but it again gone black within 30 seconds. Plz help me..

  • Jake

    I have a Note 4, dropped in awaterfor less than a second.. phone works fine still.. receive calls, texts, led blinking and all. The screen is still black so I can’t see anything. Any ideas?

    • Ricardo Gardener Post author

      Are you sure all the water was removed? I recommend the bag of rice trick to ensure all moisture is driven from the phone or a heat gun or blow drier. You might think the water is all gone but it might be causing issues.

  • firandoo

    i have a galaxy note3 , i drooped it on the the floor on the back of the phone , it was a strong drop, and when i picked it up, the screen is black , but the phone is still working , i can use the s voice and i can open the lock screen ( responsive touch ) , i tried the 2 above steps , and still a black screen ,
    do u think its a problem of the screen not connecting to the mother board ???
    ( touch is working )
    ( black screen )
    can i fix it my self ???

    • Ricardo Gardener Post author

      Most likely you can do it by yourself and you won’t know until you try. Most Users that have fixed the issue are having luck with the first method so my suggestion is that you try that repeatedly and remember to remove the Micro SD card.

      • waleed

        hello Ricado…i have samsung note 3 (n9005)..while using on facebook it suddenly starts flickring.i restarted it normally but no luck..then i go for soft reset..bt problem stills there…now my display goes blank..kindly advice me what can i do…plz rply me as soon as possible..thx

        • Ricardo Gardener Post author

          Your best bet is the options outlined here, other things you could try involves removing and reflowing your phones circuit board with a heat gun. Each situation is unique so we have to basically run down a list of possibilities until we find a solution the fix above though tends to work in most situations.

  • Geo

    Hi There I Try this method also try to remove it and clean my entire phone but nothing happens. Other tips can you give to resolve this problem. You feedback is much appreciated. Thanks in Advance.

    • Ricardo Gardener Post author

      If you have tried both methods and failed the other option is to re-flow the phones circuit board with a heat gun. You may want to look into weather or not your display is working at all.

  • brooke

    I dropped my galaxy s5 active in water. Now the screen is black. The the led charging light works. It turns on and I can get calls and I can unlock the screen and hear sounds. What could be wrong with it?

  • Terri

    Thank you sooooooo much ! it worked the first time. I did have to watch the video to get it right as I was turning the button on the front off enstead of the button on the side off, lol I’m not that technical but now my friends all think I’m technical. My daughter said she just witnessed a miracle! Thank you thank you, now I don’t have to pay someone to fix it or buy a new phone – Samsung lll

  • Lee Wen Xin

    Hi Ricardo! I was texting my friend halfway when my Samsung S4 turned black. I have tried method 1 4 times but it has not worked so far. My phone vibrates and rings and has led lights but the display remains black! This has happened to my Note 2 previously mutiple times. Do you think it might be a hardware problem? How would I fix that then?

    • Ricardo Gardener Post author

      Sure Lee I have a solution that might work in your situation, the power button might be stuck so what you want to do is to use the smack method around the power button and give it a firm smack within your palm or on a telephone directory. This can loosen the stuck button but remember use moderate force and do not overdo it or you can check out this situation that almost similar here. Do keep me updated.

  • Ferni

    Note 4, the screen said ” set warranty bit: kernel ” I left it like that for a while after minutes pass by I try to fix the phone by pressing and holding power button , down volume, home button without having the phone connected to the PC nor having a software download such as Odin…it turn the screen black and I let go of the buttons. I try your method but it did not work.

    Any advice you can give me to fix it, Ricardo

  • Vlad

    My galaxy note e160s when pluged shows no batary charging but thats not real probleb. The problem is that when it starts and keeps loading after system launch it turns screen off but menu and back buttons are turned on. The phone is rooted with custom rom. Can you help with this issue? Thanks

    • Ricardo Gardener Post author

      Vlad in your case the issue might be the custom ROM which might be unstable and causing the effects seen, do try reloading the Rom or restoring the device to stock if the above method in the article does no work after repeated attempts.

  • Erin

    Hi Richard,

    I have tried the above method about 6 times with no results as well as trying to plug it into my computer. I have an S5 and the screen is blank but it still vibrates when holding any of the buttons down and the blue notification button appears after restarting but with a black screen. Any suggestions?

    • Ricardo Gardener Post author

      Look at the link in method 2 on how to reflow the board inside your phone that method works wen the first method fails I added that to help those with this issue after the first method. It should work for you.

  • Vi Pham

    Hey Ricardo! So i have had my samsung galaxy s4 for like a year now and i got this problem. I have got like a black screen on it and everytime i push on the power button the screen flashes white and green then it just gets black again but the phone works i could hear the sounds and get message but the screen is just all black. So i tried everything to get it back working again, so the next day i woke up the phone start to work as usual again but after like 8 hours it got the same problem. I have tried the first method and i have tried the heat gun method but i wasnt sure what i was suppose to infuse.
    I have drop it a few times but they was very small force, it doesnt have any crack on the screen and i have never gotten any water into the phone.
    Help me please!

  • John

    I have the black screen problem but everytime I pull off the battery and reboot,the screen works normally.However after I lockscreen and press the power button,the screen just remain black but there is sound.I have tried factory reset and method 1 countless time but the problem still exist.Is there other solution I can try?

    • Ricardo Gardener Post author

      Hey John based on your Description it might be that the power button itself is at fault and why it re-occurs each time is because of the button itself which you will either need to find a way to fix or find a work around that involves you not pressing or using it. That’s just a theory though you will have to judge and come to your own conclusion.

  • Jesus Fernandez

    Hi Ricardo
    Thank you very much from your insight into this fix. My mom Dropped her phone and it went on black screen. I had tried everything on internet including remove batt., press power button 1 minute and replace batt after 5 minurtes and combinations of removing sd card also but nothing. Then I came acroos your fix just before going to sprint to see if they can fix and I did the batt removal , sd card removal , sim card removal , press power button 2 minutes, gave a 20 second blow dryer session on the back side (just for moisture control if any) and let it sit for 10 minutes. Afterwards put all back and low and behold, all works. Hope it stays that way.

    Thank you

    Jesus

    • Ricardo Gardener Post author

      Fernandez I admire your creativity and persistence A+ and great trick with the blow dryer, I highly doubt it was moisture and it seems it might have worked like the heat gun/blow dryer reflow fix, any way really creative use of that fix. I hope my other readers take note as sometimes you have to think outside the box seeing you have all the information to fix your devise.Thanks again for your valuable information its sure to help someone out.

  • Larry

    I have the symptoms you describe (I can hear the Samsung Galaxy S4 phone boot song), but display stays black. When you say, “Power off the phone and make sure it’s completely powered down”, what do you mean by make sure it’s completely powered down?

  • Shannon Napier

    IM HAVING ISSUES WITH MY GALAXY S4. IT HAS ALL SOUNDS, NOTIFICATION LIGHTS , EVEN VIBRATES . BUT MY SCREEN IS STILL BLACK . IT HASN’T GOTTEN WET NOR HAS IT BEEN DROPPED IT WAS JUST OUT OF THE BLUE LASTNIGHT IT WENT OUT

    • Ricardo Gardener Post author

      Weather or not it was dropped or got wet the Black screen problem can occur, try the first method several times and if that fails then if you think you are up to it go for the second method with heating up the Circuit board with a heat Gun.

  • Herkules

    Hello Ricardo.I have Samsung Galaxy S3 Neo.I changed the lcd screen then power on the phone and when i saw the Samsung logo i pulled out the battery.After that the screen remains black every time i power on the phone but the led indicator,sound and vibration works fine.I tried 3 times the method 1 but still nothing.

  • Bianca

    So I dropped my note 3. The screen broke and is completely black. When I remove the battery and replace it, I am able to push the power button and see the blue LED that would normally come on when the phone powers up. After that, the phone will vibrate/pulse every few seconds and the top half starts to get hot. I left the device at home today, so I won’t be able to try anything out until later today but does this situation sound like I will be able to recover my data? All I want are the pictures off the phone. Yesterday evening after the incident I attempted to plug the phone up to my desktop but was unable to pull up the storage device. I also tried pressing the home button, power button and volume up button at the same time but the screen was still black. Thanks in advance.

    • Ricardo Gardener Post author

      It should be detected for you to backup your content, its normal for a Android not to pop up on your pc the first time its connected sometimes it takes several attempts before it pops up, also if your phones locked it will not come up for you to get to your stuff, maybe you can connect it to a display or something, just a thought. I also fear that your display might be totally broken but its hard to tell.

  • Dwight Heck

    So Ricardo, I have tried many things to get my daughters s4 working. I have done discharge trick numerous times when this did not work I than disassemble phone and checked all cable connections and went so far as to disconnect them and reconnect them. Phone still turns on has sound vibrates and lights work
    at bottom by home button work however still no screen. Help.
    Dwight

    • Ricardo Gardener Post author

      Sure Jmac, these are the only ways to power down a phone weather the battery is removable or not, try them all until one works:
      1. Long press the power button and select power off on screen.
      2. Long Press the power button until the phone automatically shuts off.
      3. Remove the back cover and pull the battery.
      4. Allow the battery to drain completely.

      Hope that helps.

    • Ricardo Gardener Post author

      Yes my friend you will have to remove the back cover and pull the battery, that’s the only way to make your phone power off in these situations other than with the power button or touch screen when the option comes up to power off.

  • Steve Reavis

    Hey I had the problem on my Note 4. Fortunately for me it started working on its own within an hour. I was reading what you said but the problem is with a black screen you can’t even power it down becauese you can’t see to press the off button or restart. If it happens again is it bad to take off the back cover and battery when the phone is still on? What do you suggest?

    Thanks!

    • Ricardo Gardener Post author

      Yes Steve as you have realized in cases where you are having the black screen removing the back and pulling the battery is the only way to get your phone to power off and then follow the instructions in the article.

    • Ricardo Gardener Post author

      Hi Kirsty did you try the method more than once? sometimes it works on the 3rd or 4th attempt for some users and yes there is another method that you can try but I suggest you exhaust the first by trying multiple times. The second method can be seen in the article under method two the first line I have linked to it.

  • Jacob Curtis

    Hi Ricardo, I used the first method and it seemed to work for 5 seconds then the screen turned black again even after the 2nd time. Does this mean there is a hardware problem?

  • bryl

    I have a galaxy s5 ive had it for 2 months now. It overheated so I tried submerge half of it in water to cool it down. The screen flashed then i took out everything from it and put in in a bag of rice. By the next day it turned on but the screen is black. It flashes on the first boot and no longer does on the second try. Everything works except for the black screen, please help I dont want to waste my money..

  • modock

    I own a galaxy s3 and screen goes black and unresponsive, tried quick fix remedies about holding power button for about 1/2 mins and it temporary fixes phone and once it goes to sleep im unable to use. Have to take off battery or leave for about 30mins before im able to use again. Do you think its a faulty power button i need to change or something else?

    • Ricardo Gardener Post author

      With this issue it could be a number of stuff,first it could be the power button as I have seen situations like that in those cases I had to open the phone and dislodge the button or give it a few firm wacks in my palm carefully, remove your battery and check the terminals for corrosion. Also due to the age of the device it may be bad circuitry and only a reflow with a heat gun would help.

  • radhika

    hi! your suggestion are so great but my phone is samsung A3 model so
    how do i fix that screen black out problem because i cannot remove battery and phone does not get shut dow. so if u have any suggestion den please help me….

    • Ricardo Gardener Post author

      For those with a None-removable battery:
      1. Remove your SIM Card and MicroSD card if you have one from the phone.
      2. Hold down power and volume down, for some it will come on here and start working if not read on.
      3. Repeat the steps but this time holding volume up button and power, if that failed read on.
      4. Hold Both volume up and down at the same time and the power button.
      5. Finally if option 4 did not work repeat the steps with your phone connected to your PC by the USB cable, one of the above should fix the Issue.

  • kulk22

    i tried all ur ways none worked i droped it on side from small height and screen went black after it but it didnt hapen right away first it was like half screen then whole is there way to fix it or i need to change screen? btw everything else works since i can power it on and there is sound to. btw can u send me picture of thing i need heating to make sure i did heat right lol since i use s3. thx πŸ™‚

    • Ricardo Gardener Post author

      Based on your description with only half the screen going at first I think you may need a new display. Its impossible to tell fully but I would basically place my best bet on that based on how your phone behaved after being dropped.

  • Shahzad

    Dear Sir,

    I have Samsung SIII for quite a while now.

    Recently, I have this issue with it.

    All other functions of my phone are alright, but sometimes it turns off by itself and then turns on only up until the Samsung SIII Logo then the Logo goes away, then comes back on, then goes away, then comes back on, and so on, until I hold down the power key for a while then it turns off again but this time starts normally.

    This is annoying because today morning my alarm didn’t go off when I looked why, this thing was happening and I was late for my work. πŸ™

    Please help, I like my phone and I am not in need for a new one because it is otherwise alright, just this problem.

    Thanking you sincerely and in advance.

    • Ricardo Gardener Post author

      Its hard to tell what your issue is exactly as I have seen all the symptoms that you describe already and your situation is a bit different than this article solution explains. First check the hardware and make sure that your battery terminals are working fine that there is no corrosion if not and the hardware is OK as I suspect it might be something else so then I suggest that you back up the files on your phone and do a hard reset I suspect that you had your device for a while and it simply needs a refresh.
      Let me know the results and if the button combination is too hard for you to do the reset I suggest that you use the hard reset code found here then.

  • Joao

    hello, I made the number one procedure, but did not return to work my Galaxy S5, after locking can not unlock it only by removing the battery

  • Lynsey

    Hello, i tried all of above to no avail. My phone was working one minute next it went to blank screen, everything else works. Husband has same phone (S3) and we swapped batteries, all worked fine on his. We then changed over memory boards and mine worked on his but his didn’t on mine. So i am guessing memory board is no issue, is there anything else to try or an idea of what the problem is?

    • Ricardo Gardener Post author

      Read the comments for a person with a similar situation, if you mean the battery then hold power and volume down, if that fails do the same again with volume up. If that still fails connect the phone to the computer and repeat with USB cable attached.

  • Colly Ross

    Hi Ricardo I’m desperate for some help with my Samsung Galaxy note 2. I dropped it the other day and now have a black screen. I have dropped the phone a number of times and had the screen changed but I’ve never had this problem before. I have tried your first method a number of times but not had any luck. I can’t power Down the phone as I can’t see anything. I know the phone is on because I can hear it start up and the light at the top flashes but the two lights by the home button arent visable. I’m too nervous to try your second method in case I damage the phone more seriously. Do you have any other suggestions? Is there any way I can access my phone (photos, messages etc) using a computer or something? I’m so worried I’ve lost everything on it πŸ™

    • Ricardo Gardener Post author

      You should be able to connect it to your computer and acess your files the issue is that if your phone is locked with a password you will not be able to see any of the files unless you can unlock it and that can only be done from the display if you see the issue. I understand that you may not want to try the second method as its a bit more technical.So I suggest to turn the phone off remove the battery and try the first method again each time holding the button longer and leaving the battery out longer, if you exhaust that method and nothing works you may need to seek help as you best option.

  • manikannan

    Dear This is mani i have samsung s3 neo suddenly my display is block the screen but sound is working. I was used your first method but is not working can you help me please

    • Ricardo Gardener Post author

      I can only suggest you try the step a few more times or try the second option I have made the article very detailed as to the solutions that tend to work so if all else fails it may be hardware issues and you may have to change your screen so try again and then take it from there.

  • Victoria

    I have a samsung s6 edge; I dropped it in water over the weekend and I’ve let it sit in instant rice to dry it out for the last 24-30 hours (with the SIM card removed). It turns on fine and boots completely fine, the sound is fine and all of the buttons work, however the screen does one of two things.. it’s either completely non-responsive to touch OR it’s responsive (vibrates upon touch) for about 30 seconds after starting up, and then vibrates twice in quick succession before becoming non-responsive. Is there anything I can do for this? I’ve tried hard resetting the phone (holding the power and volume down button) and even factory reset it, but still having the same issue.

    • Ricardo Gardener Post author

      Based on the reset that you did its fair to say that your issue is not software as you have ruled that out so it means it hardware, smart move with the rice to dry out the water however based on the heretic behavior of the screen its safe to assume that you might have missed some of the water that’s deep inside the phone. I hope it has not done any permanent damage but you might need to have it dried properly with a blow dryer or a heat gun on low settings to drive off any residual water, it would also be best to do this on the inside of the phone as electrons and water do not mix.Also check this tutorial it might help but remember the responsibility of your device and what you do to it solely falls on you.

  • Nicole

    I have a Samsung Galaxy S3. The screen is black and unresponsive as you have described, yet I can hear the phone making its noises to come on. I have tried Step 1 about 6 times and also have tried Step 2. I also have done all the steps you described to ‘tcjackson1986’. I also have opened up the phone to make sure all the connections are still connected. What more can I do?? I am more than willing to order a new motherboard, but I’m not sure if that’s the problem or the screen?? Help!

    • Ricardo Gardener Post author

      Well if you have exhausted all the options above then replacing the circuit board or screen is the only other option and that depends its not so simple to figure which to replace without testing, if you had dropped the phone and the display was cracked we could infer its the screen, but I really cant tell without testing.

  • Nabi

    hi ricardo
    i installed custom rom on my s3neo i9300i lolipop
    everything was ok
    i did want to go back for kitkat
    i download stock firmware for my phone and open odin
    passed message popup phone doesnt restart and is unresponsive and olyblack screen i tried all things u said but none of them worked for me plz help me ?
    i didnt any format or clear cache just put it on download mode and did the procedure now it evendont go to download mode plzhelp ?

    • Ricardo Gardener Post author

      You might have soft bricked your device and is a different issue than shown here, You need to look in to how to recover your specific device. If you are convinced its the issue above and not as a result of what you were doing you may need to attempt a few times, but I think in your case its simply the flashing that went wrong.

  • jamal

    Hi
    Actually my phone is Samsung A5 .my screen is blank after falling down .after doing the volume ,home button,lock button only the led light can be seen beside home button plz help me

    • Ricardo Gardener Post author

      Did you try the method advised in the article or comments for phones with none removable batteries and remember to try it repeatedly, the methods given in this article are your best bet next to having physical components replaced.

  • Nabi

    i can turn it on when sd card is inserted but it restarts everytime if i disconnect sd card then phone wont turn on ..i used just debrick img that is usuallyused for hard brick but it didnt helped plz see if u can help me ?

  • Tim

    Hi Ricardo,
    I have the Samsung galaxy A5 and the screen is blank. the phone is on and I have been receiving messages and the like but I am unable to view anything on the handset. I have tried the hard reset and nothing has happened. I am currently waiting for the battery to run dead as I cannot turn the phone off. Is there anything else that I could try to solve this issue? Haven’t tried taking the sim and micro SD out yet but will give that a try that once I get a chance.

    • Ricardo Gardener Post author

      Yes if your device has a none removable battery I suggest that you remove the sim card and :
      1. Hold down power and volume down (You can also try home button) in some cases this will fix the problem if not:
      3. Repeat the step 1 but this time holding volume up button and power, if that too fails.
      4. Hold Both volume up and down at the same time and the power button.
      5. Finally if option 4 did not work repeat the steps with your phone connected to your PC by the USB cable, one of the above should fix the Issue.
      Tim the idea of darning the battery for the non removable battery in your device and does not sound like a bad idea as it should work in principle like the first method that fixes the Black screen problem for the other devices with removable as that method usually works by getting rid of residual emery in the circuit of the phone by allowing it to totally drain so in theory it should work, remember to hold down the power button after its dead to make sure its completely drained best of luck and let me know how it turns out.

      • Tim

        Hi Ricardo

        I have tried the 1st 2 steps but nothing has happened so far, will give the next 2 steps a try and let you know how it goes. I’ve noticed that my phone vibrates now when I pick it up, does this also have something to do with the current problem or is it something else all together? (Phone is off)

        Thanks

  • ray

    Good day, i have a s5 that when it turns on it showed multi color on the screen but still work, please can you advice me what the problem is.

    • Ricardo Gardener Post author

      That’s a usual symptom of the issues your only option is to attempt the fix shown multiple times, if it does not work looking to replacing the hardware of your device such as the screen as it may be faulty.

    • Ricardo Gardener Post author

      Yes mark the other line after that instructions tells you how to do that by removing the back of the phone and taking out the battery, there is also a video in the article that shows you exactly what I mean.

  • jr

    i just bought note 4 upon unboxibg it and turning on the phone, the touchscreen using fingers didnt work but when i use the s pen it works fine. any suggestion how to fix this? thank u in advance

    • Ricardo Gardener Post author

      Yes JR this is also a issue or symptom of the issue with the black screen on Note devices as sometimes instead of going black the screen is on and will not respond to touch so what you need to do is as directed in the first step and do it repeatedly as it should be enough to get your phone responding to touch again. Finally if all else fails take the device back as it was just bought. Best of luck JR.

      • kaySa

        Hi Ricardo. I have tried the first method going on a 4th time now. It will turn on for maybe a few mins and then turn back off each time. Any other options or what else it may be ? I just really wan to have it on long enough to do a hard reset and erase everything out if it

  • Amber

    Hello, so this issue just happened to my phone for the first time. I was browsing normally and I set my phone down for 5 minutes. When I picked it back up the screen was black with the exception of a few pixel lines going across the bottom. Before I try this method I just want to make sure it will restore the phone completely back to normal I have over 1000 pictures on my phone that I want to make sure won’t be deleted by trying this method. Thanks!

    • Ricardo Gardener Post author

      For the method shown in this article -method 1 which is also shown in the video, there is no need to worry it will not affect your pictures or any of your data on your phone and is totally safe to attempt, remember it may not work on the first try so do try a few times best of luck Amber.

        • Ricardo Gardener Post author

          What did you do exactly? Seeing that your device has a none removable battery I suggest that you read the comments I made a suggestion there on what you can try. You can also try draining the battery and attempting what step one indicates above. Let me know how it turns out.

  • angel

    Like a month ago my ohone dropped down the toilet and i put it in rice for 3 days and it starting working again but like 2 weeks ago i wake up one morning to my phone being on but a black screen while it was on charge and sometimes it comes in but sometimes it doesnt so ive keft it 2 weeks to try find out whats wrong with it but it hasnt worked for 3 days now and noones answers are working, but when i click the power button or the home button i have loads of multi coukored lights flash on my screen. Can you please help me fix it

    • Ricardo Gardener Post author

      Did you check the battery and make sure it working properly, also try connecting it to the wall while you power it on, you may have a power issue that’s battery related if not it may be a more serious hardware issue.

  • monny

    I have a s5 i bought it from a friend and he said he got pushed in a pool with the phone in his pocket. The phone works but no display. And there’s no indication of water damage unless its internal. Can anyone help me?

    • Ricardo Gardener Post author

      Usually the issue above is not caused by water damage and in most cases is easy to fix as directed, I would suggest you rule nothing out I have a S5 as well and while it water resistant it does get water in the wrong places and start acting weird. I suggest you give it a through cleaning and make sure no water is on the inside first of all to rule that out as the cause next I suggest you try the above repeatedly and if all else fails give the internal a run over carefully with a heat gun I have seen many electrons revived that way from a dead state.

      • Lance

        Got the same problem… my S4 got water damaged… i buried it under rice for almost 3 days and when i turned it on it working. Im actually getting messages from FB since I left the wifi and its giving indication that its charging when i plugged it in my charger… just that there is no display.

        Will try this method of yours and hopefully it works. If not looks like I have to get this checked with a smartphone technician. πŸ™

  • Ashli

    Wow it worked!! I tried everything after dropping my phone in coffee Nothing worked sceen just stayed black! After doing the power button truck on my screen went back to normal!! Thank you so very much!

    Samsung Galaxy s3

  • Mark

    Great because I believe my blank screen is hardware related. Phone works fine while applying pressure to volume up button, let go and no screen. Was reluctant to go in behind screen but operating with a rubber band holding vol up button down is silly. Thanks.

  • Lance

    I must thank you for posting this help tip as it has saved my phone and saved me from having it fixed and spending on it. My S4 actually fell in a container where there is water but I was able to get it out immediately… actually I thought it was saved by the cover as it was still working fine then after around 5mins the phone died. Immediately i tried to look for rice and found some after a few minutes. I had under rice for about 2-3 days. I turned it on and it was working properly except for the screen was dead (black screen), here I thought I need to go to a technician and get it fixed but then i tried looking for a solution online and i saw your post tried it and at first the screen was still black but i tried to press the home and power button a couple of times and then to my surprise the screen was working properly πŸ™‚

    Just sharing my story as I am very grateful to you sir for posting this tip πŸ˜€

  • syaa

    hi , yesterday my phone drop on the floor and its started blank half of the screen after 7 hours later my phone totaly blank i try method 1 many time already but it still same , pls help me im begging you

  • Zeref Vermilion

    Hi.I had a Samsung Galaxy Tab 7.0 and it had a black screen ! But the thing is I still can hear vibrations and incoming messages but I cannot touch anything because it has black screen.I already tried your methods but nothing show ups on the screen.

    • Ricardo Gardener Post author

      This article was really meant for the smartphones although it can still apply for your situation, did you also read the comments for other suggestions some great tips are there as well that may help.

      • Zeref Vermilion

        Hi.I just stumbled across one of your article about fixing black screen for tablets.My question is how do I know that the tab is already power off ? This is because there is no indication on the black screen whether is off or on.

        • Ricardo Gardener Post author

          Well this article is meant for Phones and I sure so was the one you are talking about. The principles for the fix may still work if you can figure out the similarities and apply them. In the case of making sure that the device is off in the phones I was referring to totally disconnecting the battery, so the question is for you can you do that with your Tablet although this fix is for phones.

      • Steve

        Wow Ricardo! This was a huge long shot. My son’s Avant went swimming and stopped working. Store said it was not fixable. That was 6 months ago. I followed your 1st method. Held power button for about 1 and half minutes and let sit for about 7. It fired right up. Thank you!

        • Ricardo Gardener Post author

          No problem Steve, lol I wonder how many other devices other users have sitting around like yours thinking they are dead forever. Thanks for sharing your experience its sure to help someone else in the same situation.

  • Xavier D Baker

    Hey Mr. Ricardo Gardener How am I able to get rid of that black screen, It turns on but it wont show anything but i hear my notifications coming in….

    • Ricardo Gardener Post author

      Don’t be too hasty to say they don’t work, one user indicated it took 10 tries using method one before he was able to fix his device. Some users give up after one try, I even recommend leaving the battery out for longer periods sometimes.

  • Amoke

    I have a Galaxy S3 and my screen is black. However, I can manipulate the phone as if it were lit up. It powers on, I can unlock it, I can turn on my flashlight, etc.. I was told once that I needed a digitizer. Is it possible to replace only the digitizer and not the screen as well. My screen is in great condition, no cracks or scratches.

    • Ricardo Gardener Post author

      No cracks in the screen does not mean its not damaged and if this fix did not work for you then You will have to change the entire display or screen. The assembly is sold as complete set and contains everything you will need to make the change.

      • M Umar

        Hi Mr. Gardener… First of all i would like to thank you for helping me for free.

        Your fixes works but the problem is unresponsive screen is keep coming back almost everyday… Is there any permanent solution or its kind of genetics issue (cannot be fixed permanently).

        I didn’t try to open the phone because i think i cannot handle it…

        Thank you for spearing your time for all of us!!!

        • Ricardo Gardener Post author

          Thanks for your kind words I really appreciate it, the procedure should have fixed the problem for good in most cases, however if the issue persists do try and drain the residual energy for longer from the device. Also how old is your device now? the age may have some bearing on whats happening.

  • Mary Franco

    Hi Ricardo, it helped on my Note 4 but it went back to its problem. I swear there is something wrong with cell phones and me. We just don’t get along. My first Note 4 I bought this past January, had this problem, AT&T sent me a new one, well that one had the same problem, then they sent me another, same thing…now I am on my 3rd. AT&T will not allow me to exchange it for a Note 5 unless I pay the different or pay this one off, well heck this one is basically brand new..I am stubborn and won’t do that. They sold me a lemon. What is wrong with these people, don’t they want to make their long time customer happy?? : ( I am about to turn this sucker over to Verizon and get a Note 5. Do you know if there is any problems that you know off with a Note 5 (Black screen) or any other problems?

    Thanks
    Mary

    • Ricardo Gardener Post author

      Sorry to hear about your situation Mary, also I hardly doubt its anything with you as this problem is quite prevalent and happens to a number of devices. As to the problem with the Note 5 yes I do know that this said problem occurs with that device as well but to fix it in that device the problem is a bit different considering that the battery cannot be removed. Who Knows test your luck as I doubt that it will happen with all your devices and best of luck.

      • mike

        Hi i have a galaxy note 4 edge and the screen broke so i owrdered a new one and put it all together,everything was good and it powered on fine but i soon realized i forgot to connect the camera so i carefully took apart the phone again and connected the camera and put it all back together but when i powered on the phone it made the powerup sounds and the fhe lights came on but the screen stays black.please help

        • Ricardo Gardener Post author

          In your situation you may have not reconnected a component correctly, I suggest you disassemble everything again and slowly and carefully reassemble. If the problem persists then keep trying the method in this article, but I think in your case it might be you did not reconnect something correctly or fully.

  • reeth

    Omg. it worked on my 2nd try. i was about to cry and give up hope. this is my work phone and i needed it so urgently to access my emails. thanks!!!!! πŸ™‚

    • Noor

      I totally give up I have done everything you said like 60 times and I followed other videos and it’s not working I will probably have to take it to he repair shop but please if you have another way to fix my samsung galaxy S3 please tell me.

  • Kendra Low

    I dropped my phone a couple of times and the digitzer on it broke and i lived with that a while and i dropped it again and the buttons on the bottom work but the screen is black and wont work and there is a little crack what do i do????

    • Ricardo Gardener Post author

      I think you may have fully broken the display, I think it safe to say that and in such a case you will need to replace the display. The issue in this article is triggered over time due in cases by residual charge that builds up in the device and cause issues.

  • Stjepan

    Hey, hey.
    I need advice for my note4.
    On my note capacitive buttons only work with s pen and when you call or receive a call?!??!
    Call or receive a call buttons turns on backlight.
    Do you can help me?
    What’s the matter??

    • Ricardo Gardener Post author

      I am trying to understand what you are saying, if you are having issues with ether black screen issue or the touch of your device is unresponsive but responsive to the s-pen then the fix will or should work in most cases. It however does not work on the first try always.

  • Derrick

    hello ricardo,ad my sa
    am derrick all the way from kenya i need a little bit of your help yesterday i had my samsung galaxy trend plus fall of from my hand on to the ground the screen has partly turned dark showing some blurredness although i can use kindly help

  • Aman Jain

    Hi Ricardo,

    Many thanks for your blog and the suggestions. I have the same problem with my Galaxy S5 whereby it turns on but nothing on the screen. I have already tried the method 1 3-4 times but without any luck. Can I do anything else? I don’t have a mobile phone opening kit unfortunately.

    Many thanks,
    Aman

  • kee kee

    i have a galaxy s5 and this morning it was fine ! i was texting my friend and then my screen just went black ! i took the battery out and then put it back in but it still didnt work

  • Adina

    Hi.. I am using Samsung galaxy core prime.. its under warranty.. yesterday I dropped my phone on the floor.. Its battery came out.. After that i reassemble it and powered on my phone.. but at that time i can feel the vibration of my phone when it is powered on, also i m receiving messages, can hear the tone.. but when i call on my number.. it rings and the suddenly the line busy option came on the other phone of mine..
    Kindly help?
    Thanks..

  • Jess

    Hi Ricardo, I’ve tried your method but still no picture remains black screen…. Can hear all sounds etc screen swipes and stuff but no picture… Please help

  • Nzube

    I could kiss you right now! Method one worked for me, at the fourth attempt. There are two things I did slightly differently though. I took out the sim and sdcard from my second attempt. In addition, for attempts 3 and 4, I left the phone off (after taking out the battery and holding the on button for five-eight minutes) for 12 hours, not ten minutes.

    My ‘bug’ must have been super strong because at the end of the 4th attempt, the screen kept flickering as if it would go back to being blacked out, but in desperation I kept pressing my ‘On’ button in rapid succession. Ten seconds later, the flickering stopped! I swear I was about to go online to look for where to buy a screw driver in order to try method 2, but it seems my problem is fixed. My main takeaway is that this bloody phone is not reliable. To be fair, I dropped it a couple of times, and spilled water on it too, but that is besides the point πŸ˜‰ I am backing up EVERYTHING and moving on to a Nexus 6. Any idea id the same problem exists on Nexus phones?

  • Kayleigh FastHorse

    Heyy, so i just recently dropped my Galaxy S6 on the floor in the bathroom. It was a pretty hard clap off the ground and it didnt sound good at all. After that it made a faint light then it went black. It still vibrates and has the light on when i plug it into the charger. But the screen is just black. My teacher wants to reset it but i have so much music and photos on there that if i lose of all of that, im probably going to cry. Please help meeeee!!!!

    • Ricardo Gardener Post author

      Resetting it wont help, once you are having black screen issues its either best case a build up of static or worst case a broken display, do as I recommend if fails then you might need a new display which will cost you quite a bit.

  • vianey

    hi there, i have a galaxy note 3 from t mobile. after i droped it face first it did not crack but the screen went black. i have tried step number 1 a couple of times, i tried step 2 aswell. anything else i can try? its working perfectly i can hear it but i cant see anything, just the blue led flashing. help please !

  • ashley

    Hello.. my husband dropped his Samsung S3 and cracked bottom right screen. it still work for few weeks but after that the screen went black. Tried the above methods.But not working. I cant hear the sound of the device start up and when i plug in charger it charge it, but i can’t detect it in my computer. I want to do a backup of the data from the phone. Do you have any idea how to fix my problems?

      • Abby Beresford

        hi i have a Samsung a5 it started getting colours all over it now the screens gone totally black i can still hear the noises i can also unlock my phone by memory it still vibrates and the lights still work at the bottom.help me please!

      • Gina

        Hi Ricardo, my boyfriend traded his Galaxy Note 3 for a Note 5 (big mistake) and he was listening to music yesterday and all of a sudden, the phone shut off, the screen went black and it flashes a white light on the right side of the screen – but only half of the screen. I’ve tried all your methods, but I think the battery now went dead. This phone as you know has NO removable battery. So far nothing has worked. Any suggestions?? Thanks πŸ™‚

  • Ronnie Evans

    So i dropped my galaxy s3 and the screen went green and is kinda glitched and then after like ten minutes it went blank all the way. i know its still turns on and all that but the screen wont do anything. i tried doing what the methods say but it didnt work. This was a gift from one of my friends and the only phone ill be able to have for a very long time. if i cant use it ill make due but what im really upset about is that i had all my family pictures on the phone. My baby sisters birthday picz as well as the last pictures of beloved family members that have pasted away. can you help me at all? please?

  • Rich Courtney

    You Sir, are a star! I was convinced my wife’s Galaxy was dead after taking an, unplanned, dip in the sea. But after watching your clear instructions on what to do in the event of a dead screen the phone seems to be as good as new.πŸ˜€Very happy! Thank you so much for putting these great videos together for us. Take care Ricardo.

  • Donna

    I hit on several other sites before yours when I Googled “How to fix black screen for the Samsung 7”. Your advice was the most helpful and worked! Thank you, so much! Very frustrating when you can’t get your phone to work! You were right. It may take a couple of tries before it will turn back on, but, it did reboot with your tutorial! Thank you!

  • Eben

    My Samsung galaxy note 3 takes a very long time to boot and the screen goes black afterwards making all the apps inaccessible with the exception of the notification panel

  • roswell

    how to fix my samsung a8 duo blank screen ,its screen craked,i can hear it system still running behing but i cant see anything,can it bee fix

  • eyv

    Hello Ricardo the other night I was out and dropped my note 5 on the floor. it smacked the ground on its back not glass side . my screen flashed then went black . I have put it on charge and it will charge but screen remains black and it wont turn on. Do I need to just go get it fixed or can I do anything about it from home ?

  • LAURA COLE

    Hi Richard, my Samsung now has the black screen but this happened after I did drop my phone! I have tried all the above steps but nothing is working. Do you have any further advise?

  • Rachel

    i have the samsung A3 the 2 touch buttons work but the screen stays black. I have followed your steps but its still not working πŸ™

  • J.M. Lietaer

    A Galaxy A3 (battery at 20%) was put on the charger for about 1 hour. After that the A3 showed a black screen after.
    Simply removing the SD Card and restarting with the power cable linked to the charger did the trick.
    After about 30 minutes (battery at 45%) the A3 was shut down, the charger disconnected, the SD Card put in place again, and the S2 was powered up.
    Everything is working fine since.
    “Les mystΓ¨res de l’informatique!”

  • Siddhant

    None of the method worked what should I do now I can’t unplug the battery it is packed it can’t be open plz help..I’m using Galaxy a5

  • Austin elkins

    I have an s6 active so I’m u able to take the battery out but it seems like it’s the same problem but it happened to mine after it fell so I’m not fully sure

  • Austin elkins

    Any help for a s6 active with potentially the same issue but it happened after a drop the led works and I can feel vibrates but the screen wont turn on fit just stays black and unresponsive

  • Mike

    My galaxy S5 mini screen would stay very dark after I wake it. usually the fix would be to reboot phone each time. Also a factory reset fixed it for a little while. finally I managed to solve my issue by turning off the auto dim. No problems since!

  • s.reead

    hi am Reead
    Well in my case its a big different with my wife GT-18160 i try to fix in the simply way its keep show samsung galaxy ace2 GT18160 and then blank screen.!i try the tips you give am stuck on level 4 that it?thank

  • damian tamburro

    Ive tried like four of 5 times to follow the steps but it is not working, i think the problem i am having is, with the screen being blank, im not able to hit the power down key on the face, after i press the power button on the side. it seems im not powering down before removing the batter.. any suggestions because just holding down the power button on the side is not powering it down

    • Ricardo Gardener Post author

      Did you remove the SIM card and MicroSD card? Also you should hole down Power+Home and volume down or up if you want to force a reboot. Do as the instructions say and remove the battery hold power and leave the battery out for a while.

  • Rhianne

    Hey, well I tried almost everything and finally I saw in the comments somewhere where you had left a list of ways to press the buttons together to reset it after putting the battery in while it’s plugged into the computer. and the one where you press power, home and down button is the one that worked. and my phone was great for 4 hours or so… then it died again. and none of the fixes work this time. the phone repair shops all say it’s the screen. Is it definitely the screen if I fixed it once?

  • Dustin

    I turned my samsung galaxy s4 on, I could only hear the vibration when I power the phone on and see the blue notification lights, and I cant hear anything, my screen is totally black, and none of the techniques on youtube are working!

  • Ranganath

    Hi Ricardo,
    It was a great solution for the issue which i was facing with my Samsung S5.
    But after 2 days, the problem has re-occurred & very often it happens, I’m pissed of doing same everytime.. that too when i need in emergency the screen goes unresponsive & doesn’t turn on…
    Pls help with this

  • aisha alomar

    okay so yesterday my phone went black but I can still hear when a notification came. I was very happy when I saw your article because I’m completely broke & can’t afford a new screen. but sadly it didn’t work.. I tried over 10 times & nothing. I tried a lot of solutions but nothing. I guess that I have to fix it in store right?

    • Ricardo Gardener Post author

      As mentioned from the article and the many comments you may have to try more than 10 times. If you get tired simply give it a break and try again. Sorry that’s the best solution I can offer.

  • Jenny

    Hi
    I am hoping you can help me. I dropped my Samsung Galaxy A3 on Friday and the screen went black but I can still hear it ringing and the lights at the bottom of the phone still light up. I cannot remove the battery as it is a non removable device so I have watched your video and turned it off but holding the power and volume buttons and I can hear it vibrate to indicate it has been switched off but it then automatically restarts again and the black screen is still there. It only stays off for a couple of seconds. Have you any suggestions as it how to fix this?

  • LauranB

    Hey Ricardo,

    Just wanted to say thank you for the tips and videos! My Samsung Galaxy A3 became unresponsive earlier and the screen went blank, started to panic after trying a couple of things but alas the tips in the video resolved the issue!

    Thank you, you tech genius! πŸ™‚